The Complete Guide to Conflict Resolution in the Workplace (Paperback)

The Complete Guide to Conflict Resolution in the Workplace By Marick F. Masters, Robert R. Albright Cover Image


This invaluable resource shows you why it's so much more valuable to resolve conflict than it is to eradicate it.

People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts. However, conflict is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict.

Packed with exercises, case studies, and checklists, The Complete Guide to Conflict Resolution in the Workplace supplies you with:

  • an overview of workplace conflict,
  • diagnostic tools for measuring it,
  • and techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, and more.

This authoritative manual also explains step by step how to design a complete conflict resolution system and develop the skills to implement it.

About the Author

Marick F. Masters, Ph.D. (Pittsburgh, PA) is a professor at the Katz Graduate School of Business, University of Pittsburgh. Robert R. Albright, Ph.D. (New London, CT) is Head of the Department of Management, U.S. Coast Guard Academy.

Product Details
ISBN: 9780814417188
ISBN-10: 0814417183
Publisher: Amacom
Publication Date: May 13th, 2002
Pages: 368
Language: English
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